CanCraft (Design and Print) Limited

Terms and Conditions

About Us

CanCraft (Design and Print) Limited is a friendly and very approachable family run company. All products are produced as if they were for our own friends and family, with minute and painstaking detail.

We will produce images onto t-shirts of good quality, and use Fruit of the Loom and Hanes to name but two of our preferred brands.

Copyright Policy

CanCraft(Design and Print) Limited and the logos or trade marks of any content on the site are owned by CanCraft(Design and Print) Limited. You are not granted any right or interest in these except as stated in the Terms and Conditions.

The designs on this web site are © 2006 CanCraft (Design and Print) Limited and all rights are reserved.

Squileys (The Moody Cubes) and any variations of such is ©2006 CanCraft (Design and Print) Limited and all rights are reserved.

Permission is only granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with CanCraft (Design and Print) Limited. Any other use of the contents of this site – which may include reproducing (other then those stated above), modifications, distribution and or replication without the prior permission of CanCraft (Design and Print) Limited, is strictly prohibited.

Use of the Service for Uploading Images and Files

You must not use the Web Site or the items purchased for any unlawful purposes.

In particular, you must not:

(a) Publish, post upload or transmit in any form, images or information that is obscene or pornographic, racist, libellous or in the opinion of the Directors of CanCraft(Design and Print) Limited otherwise unlawful or offensive.
(b) Upload files that might be in breach of any intellectual property rights or in breach of confidence.

In particular, you must agree to:

(a) Only send to us images in which you own the copyright, or images which you are authorised to send us.
(b) By sharing the images using this web site you agree that the person or persons receiving the shared images may edit and print any such images to fit into the restraints for the products purchased.
(c) Be responsible for any claims, expenses or legal costs as a result of your use of this Service in contravention of this section.

CanCraft (Design and Print) Limited agree to:

(a) Keep the photos uploaded for a maximum period of 14 days and remove and discard any content, including but not limited to any and all information regarding image files / messages or any other content for the photo gift service. CanCraft (Design and Print) Limited advise you to always back up your photos on your own computer.

Terms of Use of This Web Site

We wish to welcome you to the CanCraft (Design and Print) Limited Web Site (the “Site”, “us”, “we”).
By accessing the Site, you, (“you”, “the user”, “the consumer”, “your”, “yourself” ) agree to be bound by the Terms and Conditions of the Site as stated below.
Before using the Site, please familiarise yourself with these Terms and Conditions and if necessary print out a copy for your own records.
If you feel that you may not be able to agree to all of the Terms and Conditions, then please do not use the Site.
There may also be times that CanCraft (Design and Print) Limited feel that the Terms and Conditions may need to be modified or revised by updating the Site.
Your use of the Site following such changes will constitute your agreement to be bound to the Terms and Conditions of use as changed.
You have the right, that if you do not agree to the revised or modified changes to the Terms and Conditions, to terminate your use of the Site.

Making a Purchase

Just browse the web store and find what interests you and just add them to your ‘basket’.
Once you have finished your selection, click on ‘checkout’ and you will be then taken to the PayPal section of the site.
An order is not an order until you have received an acceptance and confirmation notice from us.
Once you have confirmed a purchase, you have set up a contract with CanCraft (Design and Print) Limited, to supply the goods to you and for you to pay for such goods.

Payments

We do not have the facilities to accept credit cards over the phone or in-house.

CanCraft (Design and Print) Limited use an online secure credit card transaction system provided by PayPal and is one of the most popular and widely regarded online payment solutions in the UK.
We accept the following cards Visa, Delta, MasterCard, Amex, Switch, and Solo etc in accordance PayPal’s policies.

How it works

To pay for your items with your credit card you do not have to sign up for a PayPal account. This option will still offer you a secure checkout as well. Alternatively if you have a PayPal account, you can pay quickly with PayPal.

If you do not hold a PayPal Account

You be asked to enter your postage and credit card billing information on PayPal’s secure site. Please rest assured that PayPal’s world-class security systems help protect customer information. Their industry-leading fraud-prevention measures help protect fraudulent use.

The next stage will take you to confirm the total charge, including postage. Once agreed then click Pay. There will then be a page for you to view confirming that your payment is complete. PayPal will also send you a confirmation email. PayPal then will have the option for you to choose to save your postage and billing information direct with PayPal by opening a PayPal account. You will then be re-directed back to the CanCraft (Design and Print) Limited Site, where you will receive notification / confirmation that your order has been successfully received. If you are not re-directed back to the Site, your order maybe delayed, as we will not receive authorisation / confirmation of your payment.

PayPal Account

To pay for your selected items with your PayPal account, simply click Log In at the checkout. Review your postage and billing information and confirm your order total by clicking on Pay and complete your payment. Your payment confirmation can be viewed and PayPal will send you a confirmation email. You will then be re-directed back to the CanCraft (Design and Print) Limited Site, where you will receive notification / confirmation that your order has been successfully received. If you are not re-directed back to the Site, your order maybe delayed, as we will not receive authorisation / confirmation of your payment.

We do not have the facilities to accept credit cards over the phone or inhouse.

Security

One of the most effective ways to protect yourself from identity theft is to keep your personal and financial information as private as possible. A unique benefit of paying with PayPal is that CanCraft (Design and Print) Limited receive payments without ever seeing your financial details. When paying by card though PayPal, the payment transaction is made by yourself as you place your order and your payment details are held by the PayPal, not by CanCraft (Design and Print) Limited. It is one of the safest ways to pay online. Not only do PayPal take measures to protect your financial information, they can also offer extensive protection against unauthorised payments sent from your account.
CanCraft (Design and Print) Limited, have no facility to charge additional payments to your card, although authorisation can be made to make full and partial refunds when necessary.

Privacy Notice

When you register with us, and/or place an order, we will need to know your name, delivery address, e-mail address and telephone number. This information is essential for CanCraft (Design and Print) Limited to fulfil your order and notify you of the status of your order. This information will, on no occasion, be passed onto any third party, unless CanCraft (Design and Print) Limited is required to do so by law.

Opt in/ Opt Out

We may also use your information for the purpose of providing you with information about any special offers or new features of our Site, which may be of interest to you if you so wish.
If at any time you wish to receive or stop receiving said information, you can access your account and amend your preferences.

Billing

Only orders to CanCraft (Design and Print) Limited that contain correct information can and will be processed. Please note, that if your are paying by credit/debit card, it is essential that you use billing address for your credit/debit card as you main account address.

Postal Payments

We can accept UK pounds sterling cheque drawn on a UK bank. You will need to place the order via the site choosing the appropriate payment method. Please check that the correct items are ordered and your postage details are correct. We will then send you an email with your order number and the good(s) put aside. The payment should then be made payable to CanCraft (Design and Print) Limited and sent to CanCraft (Design and Print) Limited, P.O. Box 392, Stevenage, Hertfordshire, SG1 9DH. You should also enclose details of your order and customer reference number, written on the back of the cheque. Unfortunately, no orders will be processed or dispatched until the cheque has cleared and the funds transferred.

Exceptions to the Site (Pricing and Stock Levels)

Sometimes, unfortunately, there might occurrences of pricing or stock level differences. If we have inadvertently miss priced goods, we will contact you first to ensure that the correct price is acceptable before continuing with the order.
Or if we are no longer able to supply a particular product for some reason we will contact you first and offer an alternative or inform you when the item(s) should be back in stock and the delivery times expected.

Delivery

All goods will be delivered through the Royal Mail delivery service, and the shipping prices reflect their pricing structure.
We can only deliver products to the U.K. and Northern Ireland.

We will endeavour to despatch your order within five working days, depending on stock levels and exceptional busy periods such as Christmas and New Year. During these circumstances delivery may take up to 14 working days. If any delay in delivery will be due to stock levels not being sufficient CanCraft (Design and Print) Limited will contact you to inform you of the situation.

Please note that if orders have not been received within 28 days of dispatch you should contact us and we will then (where possible) re-send the order.

Cancellations, Returns and Refunds

CUSTOM-MADE/PERSONALISED PRODUCTS

In accordance with the Distance Selling Regulations regarding cancellation rights (Regulation 13) you cannot cancel your order if the supply of good(s) are made to your own specification, such as photo gifts, named and personalised products, once production of the product has already commenced.

Cancellations, Returns and Refunds

NON PERSONALISED PRODUCTS

Under the Distance Selling Regulations, you have the right to cancel your order for any item(s) purchased as long as they are non-personalised products or not produced to your own specifications. The full details of which are as follows:

Cancellations

If you decide that you wish to cancel your order before you have received your purchase, you must contact us immediately in writing, by letter, fax or e-mail. We will not accept any cancellations by phone.
You must supply your full details including your account and purchase order information.
We advise that all cancellation notices to Cancraft (Design and Print) Limited must be keep by you as having given Cancraft (Design and Print) Limited the cancellation notice.
Cancraft (Design and Print) Limited will refund all monies paid as soon as possible after the cancellation notice has been received, up to a maximum of 30 days.

Returns and Refunds

If you are not happy with your purchase(s) once received, under this non-personalised section then you should contact us within 7 days of receipt.
Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.
You must return unwanted goods if you cancel the contract with Cancraft (Design and Print) Limited, under the Distance Selling Regulations.
You must take reasonable care to ensure that Cancraft (Design and Print) Limited receives the goods and the goods are not damaged in transit.
Failure to do so, might result in a breach of your statutory duty to take reasonable care and Cancraft (Design and Print) Limited will have a right of action against you to withhold a refund.
All unwanted goods, following receipt of the cancellation notice should be returned to Cancraft (Design and Print) Limited within 30 days of the notice of cancellation.
The cost of returning goods to Cancraft (Design and Print) Limited belongs with you the customer.
If you fail to return the goods, or send them back at the expense of Cancraft (Design and Print) Limited, we will then charge you the direct cost to us for the return, even if by then Cancraft (Design and Print) Limited have refunded you your money.
Failure to return the goods to Cancraft (Design and Print) Limited following the cancellation notice will result in you being in breach of you statutory duty as required by the contract.

Cancraft (Design and Print) Limited will refund all monies paid as soon as possible after the notice of cancellation has been received, even if the cancelled goods have not received back by Cancraft (Design and Print) Limited up to a maximum of 30 days.

Care of your purchases

CanCraft (Design and Print) Limited recommend that you view the frequently asked questions section to ensure longevity of your purchases.

Disclaimer

CanCraft (Design and Print) Limited have made every effort to ensure that the Site contains all the current information and pricing structures, and that they meet to our high standard of expectation, and remain error free and accurate.
However there might be on occasions, omissions, errors, incorrect product information and incorrect product descriptions. If a product is purchased from CanCraft (Design and Print) Limited and does not meet the description as described you have the right to return the item in an unused and re-saleable condition as per the Terms and conditions for the Non-personalised products.

This site is provided by CanCraft (Design and Print) Limited and we will make every effort to ensure our highest security and quality remain paramount to us.
However, CanCraft (Design and Print) Limited does not warrant that its site or e-mails sent from CanCraft (Design and Print) Limited are free from errors, viruses or any other harmful components.

We at CanCraft (Design and Print) Limited will not be liable for any damages that might arise from the use of this site, its contents and / or others materials provided by us, including but not limited to direct, indirect, incidental, punitive or consequential damages.

Contact Information

Address: CanCraft (Design and Print) Limited
P.O. Box 392
Stevenage
Hertfordshire
SG1 9DH

Phone / Fax: 01438 218 961

e-mail: info@cancraft.co.uk