I'm having problems uploading images? Can I send my images to you by email?
You can email photographs to info@cancraft.co.uk. Please include in your email your address and the items that the images are required on. You will still need to go through the process of creating an account and paying for the order through Paypal, just leave the image field blank when adding your product to the cart.
How big should my images be?
The simple rule to follow is that "Bigger is Better". Ideally images should be at least 2 megapixels for anything other than the smallest of products. If the image is over a megabyte in size then it should be okay. If we have any real concerns over the image, we will contact you before proceeding with the order.
Can you crop my image?
Some of the products we offer have a different shape to most traditional photographs. We will crop the image to fit the product to the best of our ability, focussing on what we feel are the most important areas.
Ideally, your images should have some "headroom" around the main focus of the picture. When we create the products we need a few millimetres at each side so that the product is completely covered with the image. If, for example, you send us a picture of a car which completely fills the picture, some of the edges might be lost in the printing process. This is unavoidable and for that reason we recommend using images which have space all around the main focus of the picture.
If you have any specific cropping requirements, please note them in the comments field of the order page. In the event of any problems or questions, we will contact you before continuing with the order.
My photos aren't digital, can I send them to you by post?
You can send your photographs to us by post. The address to send them to is: CanCraft (Design and Print), PO Box 392, Stevenage, Hertfordshire, SG1 9DH. Please include details of your order along with your photographs if you have placed an order via the website. Please ensure that your photographs are safely packaged and use recorded delivery if possible. We will return your photographs along with your order.
Can I pay by cheque or postal order?
Yes. Simply choose the Cheque/Postal Order option when you proceed through the checkout.
Please make cheques payable to CanCraft (Design and Print) and then post them to: CanCraft (Design and Print), PO Box 392, Stevenage, Hertfordshire, SG1 9DH. Please include a copy of your order details with the cheque.
Please allow extra time for processing as we are unable to proceed with your order until the cheque or postal order has cleared our Bank.
Children's T-Shirts
Fridge Magnets
