CanCraft (Design and Print) Limited

Shipping and Returns information

Shipping costs

We use a straightforward shipping cost structure where the first item ordered costs £2.00 to ship and then there is an extra £1.00 charged for each additional item.

Delivery

All goods will be delivered through the Royal Mail delivery service, and the shipping prices reflect their pricing structure.
We can only deliver products to the U.K. and Northern Ireland.

We will endeavour to despatch your order within 2-3 working days, depending on stock levels and exceptional busy periods such as Christmas and New Year. During these circumstances delivery may take up to 14 working days. If any delay in delivery will be due to stock levels not being sufficient CanCraft (Design and Print) Limited will contact you to inform you of the situation.

Please note that if orders have not been received within 28 days of dispatch you should contact us and we will then (where possible) re-send the order.

Cancellations, Returns and Refunds

CUSTOM-MADE/PERSONALISED PRODUCTS

In accordance with the Distance Selling Regulations regarding cancellation rights (Regulation 13) you cannot cancel your order if the supply of good(s) are made to your own specification, such as photo gifts, named and personalised products, once production of the product has already commenced.

Cancellations, Returns and Refunds

NON PERSONALISED PRODUCTS

Under the Distance Selling Regulations, you have the right to cancel your order for any item(s) purchased as long as they are non-personalised products or not produced to your own specifications. The full details of which are as follows:

Cancellations

If you decide that you wish to cancel your order before you have received your purchase, you must contact us immediately in writing, by letter, fax or e-mail. We will not accept any cancellations by phone.
You must supply your full details including your account and purchase order information.
We advise that all cancellation notices to Cancraft (Design and Print) Limited must be keep by you as having given Cancraft (Design and Print) Limited the cancellation notice.
Cancraft (Design and Print) Limited will refund all monies paid as soon as possible after the cancellation notice has been received, up to a maximum of 30 days.

Returns and Refunds

If you are not happy with your purchase(s) once received, under this non-personalised section then you should contact us within 7 days of receipt.
Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.
You must return unwanted goods if you cancel the contract with Cancraft (Design and Print) Limited, under the Distance Selling Regulations.
You must take reasonable care to ensure that Cancraft (Design and Print) Limited receives the goods and the goods are not damaged in transit.
Failure to do so, might result in a breach of your statutory duty to take reasonable care and Cancraft (Design and Print) Limited will have a right of action against you to withhold a refund.
All unwanted goods, following receipt of the cancellation notice should be returned to Cancraft (Design and Print) Limited within 30 days of the notice of cancellation.
The cost of returning goods to Cancraft (Design and Print) Limited belongs with you the customer.
If you fail to return the goods, or send them back at the expense of Cancraft (Design and Print) Limited, we will then charge you the direct cost to us for the return, even if by then Cancraft (Design and Print) Limited have refunded you your money.
Failure to return the goods to Cancraft (Design and Print) Limited following the cancellation notice will result in you being in breach of you statutory duty as required by the contract.

Cancraft (Design and Print) Limited will refund all monies paid as soon as possible after the notice of cancellation has been received, even if the cancelled goods have not received back by Cancraft (Design and Print) Limited up to a maximum of 30 days.

Disclaimer

CanCraft (Design and Print) Limited have made every effort to ensure that the Site contains all the current information and pricing structures, and that they meet to our high standard of expectation, and remain error free and accurate.
However there might be on occasions, omissions, errors, incorrect product information and incorrect product descriptions. If a product is purchased from CanCraft (Design and Print) Limited and does not meet the description as described you have the right to return the item in an unused and re-saleable condition as per the Terms and conditions for the Non-personalised products.

This site is provided by CanCraft (Design and Print) Limited and we will make every effort to ensure our highest security and quality remain paramount to us.
However, CanCraft (Design and Print) Limited does not warrant that its site or e-mails sent from CanCraft (Design and Print) Limited are free from errors, viruses or any other harmful components.

We at CanCraft (Design and Print) Limited will not be liable for any damages that might arise from the use of this site, its contents and / or others materials provided by us, including but not limited to direct, indirect, incidental, punitive or consequential damages.

Contact Information

Address: CanCraft (Design and Print) Limited
P.O. Box 392
Stevenage
Hertfordshire
SG1 9DH

Phone / Fax: 01438 218 961

E-mail us using the contact us link in the information box.